Shipping & Returns

Our goal is to despatch all orders the following working day (Monday to Friday), though dispatch may occur 2 to 4 days from order, dependent upon stocks and roasting schedules.

1. SHIPPING
We do endeavour to provide you with the freshest beans at all times.
Local deliveries within the Townsville area are free within post codes of 4810 to 4815. Orders Should arrive within 2 days, other orders Australia wide within 10 business days.

2. SHIPPING COST
Shipping is calculated at checkout and applied to your order automatically.
These costs and terms relate to Australian purchases only.

3. RETURNS, REFUNDS & EXCHANGES
The following Returns, Refunds and Exchange policy applies only to orders delivered within Australia. Should there be any dissatisfaction with any product purchased via the Coffee Dominion website, please contact roaster@coffeedominion.com.au and we will be happy to organise an exchange or refund for you.

4. REFUND & EXCHANGE CONDITIONS
All products must be returned in a saleable condition as soon as possible following purchase. Coffee Dominion does not allow any returns on coffee purchased unless there is a quality issue with the coffee. Appropriate packaging must be used to ensure that no in-transit damage occurs. All returns will be inspected for authenticity prior to processing for refund or exchange. The purchaser may be contacted to clarify any issues relating to the returned product or to improve our quality processes. Returned product postage will be at the discretion of the business.

5. REPAIRS & WARRANTIES
All other items are covered by the manufacturer’s warranty, so if a product is faulty please contact us immediately so as to authorise a repair or replacement.

6. DELIVERY OF GOODS
Our orders are delivered via the most efficient carriers for your region. Our major delivery partners include Fastway for metropolitan. Australia Post for P.O Boxes & StarTrack Express airfreight for rural and all express orders but excludes P.O Boxes as it incurs an extra $10 Fee. Whilst we make every effort to track these items with our delivery partners, Coffee Dominion accepts no responsibility for any loss of, damage to, late delivery or non-delivery of goods once they have been dispatched from our warehouse.

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