Terms & Conditions

Terms & Conditions

1. Shipping

Our goal is to despatch all orders the following working day (Monday to Friday), though dispatch may occurr 2 to 4 days from order, dependent upon stocks and roasting schedules.  We do endeavour to provide you with the freshest beans at all times.  Local deliveries within the Townsville area will arrive within 2 days, other orders Australai wide within 7 business days.

2. Shipping Cost

Any order below a weight of 2kgs has a fixed charge of $11. Free shipping is applied to all orders over 2 kgs.  These costs and terms relate to Australian purchases only.

3. Returns, Refunds & Exchanges

The following Returns, Refunds and Exchange policy applies only to orders delivered within Australia.Should there be any dissatisfaction with any product purchased via the Coffee Dominion website, please contact roaster@coffeedominion.com.au and we will be happy to organise an exchange or refund for you.

4. Refund & Exchange Conditions

All products must be returned in a saleable condition as soon as possible following purchase. Coffee Dominion does not allow any returns on coffee purchased unless there is a quality issue with the coffee. Appropriate packaging must be used to ensure that no in-transit damage occurs. All returns will be inspected for authenticity prior to processing for refund or exchange. The purchaser may be contacted to clarify any issues relating to the returned product or to improve our quality processes. Returned product postage will be at the discretion of the business.

5. Repairs & Warranties

All other items are covered by manufacturer’s warranty so if a product is faulty please contact us immediately so as to authorise a repair or replacement.

6. Delivery of Goods

Our orders are delivered via the most efficient carriers for your region. Our major delivery partners include Australia Post, Fastway and TNT. Whilst we make every effort to track these items with our delivery partners, Coffee Dominion accepts no responsibility for any loss of, damage to, late delivery or non-delivery of goods once they have been dispatched from our warehouse.

7. GST

Unless stated to be otherwise, charges referred to for use of any services or purchase of any product provided by Coffee Dominion are GST inclusive. Coffee Dominion will issue a tax invoice for all purchases. GST means the Australian Goods and Services Tax charged under A New Tax System (Goods and Services Tax) Act 1999 (the “Act”). Tax invoice means tax invoice as defined by the Act.

8. Errors and Omissions

Coffee Dominion endeavors to maintain the accuracy of product images, product descriptions, stock availability and prices. We do, however, reserve the right to cancel an order and/or reverse a payment if an order has been placed based on erroneous information.

9. Privacy Policy

Coffee Dominion will only use the details we collect for the purpose in which they were submitted. These details are for our own use only and under no circumstances will be supplied to any other institution or person for any purpose.

10. Pricing

All prices are in Australia dollars and are subject to change without notice.

11. Method of Payment

We accept Visa and MasterCard.

12. Cancellation Policy

Once orders are processed we fulfill them straight away so orders cannot be cancelled.

13. Subscriptions Policy

Payments for your selected subscription are billed in accordance with the frequency of your subscription. Subscriptions can be amended at any time by logging into your account via our website.

14. Courses and Education

Courses cannot be cancelled or amended once training has commenced.  Courses must be completed within 6 months of purchase. Classes cannot be amended within 48 hours of the class start time.

15. Copyright

All material provided about Coffee Dominion is copyright to Coffee Dominion Pty Ltd and is to be used for personal reference only.

16. ABN

Coffee Dominion ABN is 16 144 331 842